The Cyprus Consumers Association on Friday advised consumers to be very careful when conducting online transactions with unfamiliar websites, especially those that advertise discounts or prices that at first sight are too good to be true.
In a statement, the association said it has investigated complaints involving fraudulent websites.
“In the event of deception of a debit or credit card holder in any online transaction, regardless of the seller’s place of business, the cardholder may challenge the transaction at the bank that issued the card,” they said, adding that the bank has an obligation to investigate the customer’s complaint.
For this purpose, the association explained, there are clear guidelines and procedures at the banks’ disposal on how to handle these cases.
“If the consumer’s complaint is judged to be justified, then the bank returns the amount of the transaction to the account of the complainant.”
According to the association, there have been isolated cases where banks declared they cannot deal with complaints due to the ignorance of banking staff.
“In cases where consumers feel that they have been the victims of fraud, they must report it to their bank as soon as possible, which is responsible for handling the situation and has the mechanisms to protect its customers”, the statement said.
For any complaint, whether online or not, consumers can contact the consumers association at 700 00 700, e-mail [email protected] or visit their website www.cyprusconsumers.org.cy.