By Bejay Browne
Coffee lovers are flocking to the new Paphos branch of Costa Coffee; the popular chain is now also to be found in the newly opened Kings Avenue Mall.
In 1971 Sergio and Bruno Costa opened their wholesale business in London and in 1978 the first Costa store opened.
The Paphos store is usually packed from the moment they open; Costa coffee is good, there’s no doubt about it, and it tastes just as good in Paphos as a cup you could drink in any of their stores around the world. But the service at the new branch is another matter.
Although it’s obvious staff are under a lot of pressure to cope with the vast numbers of customers, the surly attitude of some isn’t doing the store any favours.
‘What do you want to order’ was barked at us by an unsmiling uniformed team member who gave the impression he wanted to get us out of his hair as quickly as possible.
It’s not advisable to ask for any information regarding the products available either, as we were bestowed with a withering look and given short shrift.
Perhaps we got our ‘order- taker’ on a bad day – I did notice an amount of joviality among some of the other staff who were making the coffee – but the experience would have been far more pleasant if we had been given a short but polite greeting at our point of contact – as well as a response to our inquiry.
They lost out on further sales from us, as we would’ve ordered food to go with our hot chocolate, iced coffee and cappuccino.
The outlet is buzzing and is decked out in typical Costa Coffee style. It has the added benefit of a great outdoor space which is hugely popular not just with smokers but also those wanting to watch the world go by. The large roof terrace is decked out with both tables and chairs and a number of small sofas and coffee tables.
The seating is packed with an array of all different types of people; shoppers resting weary feet after making purchases in the glitzy new mall, friends meeting, families relaxing and coffee fans who appreciate a good cup.
Food items include paninis, sandwiches, salads, cakes and muffins.
The Paphos branch of the second largest coffee chain in the world – like the other stores in Cyprus – offers a loyalty card to customers to enable them to collect points.
Where: Kings Avenue Mall Paphos
Price: Caffe Latte €3.15, Hot Chocolate €3.15, Fredo Espesso €2.95