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Bridging the gap between ICU staff and patients’ relatives

By Staff Reporter

The recently-installed touch screen outside of the intensive care unit (ICU) at the Nicosia General Hospital aims to bridge the communication gap between visitors and health staff by providing general information to visitors, ICU head, Theodoros Kyprianou said yesterday.

According to Kyprianou, the touch screen, which is up and running, will inform ICU patients and their visitors on the ward’s structure and activities, conditions that are treated there, and explanations of medical terms and equipment.

Elina Demetriadou, psychologist-psychotherapist said the touch screen gave the opportunity to visitors to look up diseases and medical terms mentioned by doctors during the briefings given to relatives, as well as practical information on how the unit works and on the staff manning the unit.

She added that the programme had already helped families of ICU patients and that it helps to build trust toward the ICU and its staff.

“They realise that an effort is been made for them to know what happens in the ICU while they are sitting outside, worrying for their loved ones,” Demetriadou said.

Visitors can also see the doctors’ CVs as well as photos of the equipment used in the ICU so that they can be more familiar with them and with the procedures.
The touch screen uses simple language and there is also a questionnaire aiming to improve the service.

The installation of the screen is within the framework of the ‘Teleprometheas’ education platform which also aims at the training of health professionals said Maria Foka, the ICU’s Clinical Trainer.

According to Foka the greater goal of the programme is to create an innovative distance-learning system for health professionals.

To that extent two interactive information stations for staff were also installed within the ICU to help them easily retrieve guidelines and information round the clock.

“This offers an extra safety valve in an area where there is no room for mistakes,” said Foka.

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