Cyprus Mail

Consumers warn of action against IT and telecom companies

By Evie Andreou

THE consumers’ association KSK warned yesterday that it will take action against IT and telecom companies if they continue to overcharge and deceive consumers.

At a meeting with the Commissioner for the Regulation of Electronic Communications and Post, Giorgos Michaelides and his deputy Petros Galides, the KSK delegation, headed by its president Phryni Michael, informed the regulators of the problems consumers face with IT and telecom companies.

The extra charges they pay during transfers between providers, the delays in provider change, the charges for the use of Internet on mobile phones and the slower Internet speeds consumers get even though they pay for packages advertising faster speeds, were a few of the issues discussed.

Members of the Energy ministry’s competition and consumer protection service, who were also present at the meeting, confirmed that they too had received such complaints.

Michael said that the consumers’ association would provide the regulator with a list of the relevant complaints they received and that they expected the commissioner to make the necessary steps that would prevent unfair practices and unfair terms in contracts so that consumers can freely chose the company they want.

“We do not rule out measures taken against companies if they continue some of these practices toward consumers,” Michael said.

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