Cyprus Mail

Most consumer complaints focus on Internet buying

By Evie Andreou

MORE than six out of ten consumers who filed complaints last year were for purchases made through the Internet, the European consumers’ centre (ECC) in Cyprus said this week.

According to the centre’s annual report, in 2014 the service handled more than 180 cross border consumers’ complaints and responded to 460 information requests from Cypriot and other European consumers.

The majority of complaints, 58, concerned transport, which includes complaints of travellers on delays or cancellations of flights, baggage loss and car rentals.

The service received 22 complaints concerning purchases of clothing and footwear and 20 complaints concerning communications.

Consumers also complained about restaurants, hotels and accommodation services and recreation and culture.

Most consumers living in Cyprus, according to the report, filed complaints concerning transportation followed by restaurants, hotels and accommodation and clothing and footwear.

Communications and miscellaneous goods and services, were the two sectors for which most consumers residing in other EU countries filed complaints to the service, the report said.

ECC Cyprus has also helped consumers receive compensation from service providers, in cooperation with ECCs in other countries.

A man from Hungary flying from Sofia to Larnaca with an airline based in Cyprus, received €1220 in compensation from the company after he filed a complaint for lost luggage, the report said.

This year is the tenth anniversary of the operation of the ECC network found in the 28 members-states of the EU. The centres are co-sponsored by the European Commission and national governments.

ECC Cyprus is located at the premises of the Competition and Consumer Protection Service of the Ministry of Commerce Industry and Tourism in Nicosia.

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