By Andria Kades
The competition and consumer protection service of the commerce ministry on Wednesday said Volkswagen representatives in Cyprus had yet to send it any written information on how they expect to tackle the problem with cars containing the software that falsifies emission.
According to the service’s spokeswoman Emilia Papachristodoulou, they are waiting since last week for an explanation as to how the company intends to protect consumers.
Speaking to the Cyprus News Agency she said that “due to the fact that until today, there has been no response, the service is formally requesting, again, from the Volkswagen representatives in Cyprus for clarifications and answers to certain questions such as how they will confront the problem.”
The official representatives of Volkswagen AG in Cyprus, Unicars Ltd on Tuesday announced that 1,349 vehicles in Cyprus have the software falsifying the engine’s emission reading.
Their statement outlined the cars were technically safe and fit for driving and that by the end of October Volkwagen AG would be issuing instructions to local teams on technical solutions and their implementation.
Papachristodoulou said they were still waiting for answers on what steps consumers could take adding that their hotline (1429) receives a number of complaints from affected consumers trying to find out what to do.
Volkswagen’s action plan according to Tuesday’s statement includes informing the impacted cars’ owners via the various brands’ dedicated websites (www.vw.com.cy, www.audi.com.cy, www.skoda.com.cy, and www.seat.com.cy), where they can find continuous updates on any developments, as well as establish whether their car is impacted, by introducing their chassis number or ‘vehicle identification number’ (VIN).
For more information, car owners may contact Unicars at email@example.com, or by calling 80077560.
The affected vehicles comprised 480 Volkswagens, 598 Audis, 119 Seats, 103 Skodas, and 49 Volkswagen vans.
These vehicles, the company said, are furnished with type-EA189 diesel engines (1.2, 1.6, and 2.0 litres).