Fixed phone line connections declined by 6.55 per cent in 2014 compared to 2013, the Electronic Communications and Postal Regulation (OCECPR) reported on Tuesday.
The number of mobile connections has remained steady in recent years.
In 2014, according to the report, providers other than the semi-state CyTA increased their share in the broadband access market by 2.1 per cent. The reason for this change is the increase in consumer choice through offers of bundled packages by alternative suppliers, such as television service and broadband access and packetised services with mobile telephony.
Due to the recent increase in mobile broadband use, the OCECPR has created a margin compression model for profit in order to make the technology cheaper. It is meant to encourage the number of providers who can offer integrated electronic communications packages to consumers, thereby increasing customers’ choices.
The regulation office also investigated consumer views on telephone providers. The quality of service and technical issues was first on the list of customers’ complaints, followed by inflated charges for services and billing services.