Cyprus Mail

Cyprus Post customers satisfied

Almost eight in ten customers of the Cyprus Post are satisfied by the service they receive, said a survey whose findings were announced on Thursday.
According to the survey – carried out by the University of Cyprus Centre for Field Studies – 79per cent of respondents said that they were satisfied by the postal services. The services were rated by respondents with 80-81per cent maximum satisfaction as regards reliability, security and trust.
The results of the survey were delivered to the management of the Cyprus Post on Thursday in the presence of Transport Minister Marios Demetriades.
The head of the Cyprus Post, Andreas Gregoriou, said that even though the findings of the survey are deemed as satisfactory, at the same time, they point out that efforts for the improvement of customer service must be constant to be able to respond to the changing modern needs of society.
He added that the survey showed that the new services of the authority are not yet widely known to the public.
“To all of us, these results are an additional tool in our efforts to further improve the quality of our services, mitigate our weaknesses and effectively promote our new services,” Gregoriou said.
The survey, he said, is to be carried out every year, “upgraded each time, so that we can compare our progress each year”.
Despite the reduction of their traditional role, Demetriades said, the island’s postal services diversified their filed of work, “always having as their focal point the quality of service of their customers”.
The Cyprus Post, he said, has a role to play in economic and social growth and integration.
“With the constant support of the ministry of transport they take initiatives to assist in the successful implementation of government policy,” Demetriades said.

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