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Rush to register with Gesy causes initial online glitch (Update 4)

The registration for the national health scheme (Gesy) for the public got off to a wobbly start on Wednesday, as the official online registration website crashed for several hours before getting back online later in the day.

Health Minister Constantinos Ioannou said the technical problems were the result of an overload which indicated the public’s eagerness to enroll with the system.

An alternative website was announced later in the morning, while the original website was up and running again within hours.

Ioannou hailed the first day of public’s registration as a landmark for the implementation of Gesy and said some difficulties were to be expected.

“Today, despite the climate of negation that has been cultivated in recent months by some, Gesy takes flesh and bones and moves towards realising our goals,” he said, calling the launch of the registration process a key step.

The minister referred to the difficulties which are expected to arise in the near future, particularly in the early months, saying that the health scheme is no exception to the rule that any reform of this size anywhere in the world causes problems.

Ioannou referred to the unanimous vote by the parliamentary parties on the legislative framework governing Gesy on June 16, 2017, when the mechanisms that eventually led to new milestones such as yesterday were activated.

“The time has come for the citizens of Cyprus to experience a profound change in the health sector, with the ultimate goal of upgrading the health services provided in our country for the benefit of the patients. The principles of universality, solidarity and equality that characterise the Gesy ensure that all of us will be able to receive equal health care irrespective of the severity of the condition and without age and socio-economic exclusions,” he said.

The minister said the registration process was very simple and could be done electronically either by the beneficiary or with the help of another person who is online or in person by visiting a doctor of a person’s choice.

Asked if doctors have the right to reject a patient, he confirmed that this is a doctor’s right.

It will be announced when a doctor has reached the limit of 2,500 patients, the maximum allowed.

Registration will be carried out in two phases. From Wednesday registration of eligible persons aged 15-years-old and above started, along with the choice of personal doctor for adults.

On Monday, May 6, registration of persons aged up to 18 can be made on the Gesy registry and on a paediatrician’s list.

The law allows teenagers 15 and above to register with a GP or remain with their paediatrician until the age of 18.

The British High Commission in Nicosia also tweeted out on Wednesday that it was important info for UK nationals in Cyprus to know they could register on Wednesday.

“UK state pensioners who are also S1 form holders are entitled to free healthcare under Gesy but will need to register,” the tweet said.

How to register:

  • Create a User Account: on and activate it via email you will receive
  • After logging in through the user account created, follow the on-screen instructions ie filling in personal details such as address, phone number.  You will be notified by email and or via the portal that your registration process has been successfully completed
  • Searching for and selecting a doctor: Once you have registered and have access you can submit an online registration request for a personal medical practitioner of your choice, which you can find by means of an online search in the system. If the GP accepts the request electronically, you will be notified via email or via the portal.
  • On your first visit to your GP, you will be asked to provide ID and sign a ‘mutual acceptance form’.

Tel: 17000

Email [email protected]




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