The health insurance organisation (HIO) has made contingency plans to tackle potential problems arising from the introduction of the national health scheme (Gesy) on Saturday, its deputy head said on Friday.
Athos Tsinontides said alternative solutions have been put in place in the event the IT system crashed and health providers have been informed.
“The software is expected to come on line tomorrow and will be available to providers to use,” Tsinontides said. “We do not expect any particular problems.”
He said knowledge of the system depended on the providers’ knowledge of computers in general and he urged users to enter the training mode and become acquainted with the software.
Tsinontides said techs and support teams were ready to tackle any problems and a backup plan has been prepared in the event the system crashed.
“At the same time, along with the service centre, we have arranged for additional support to system users so that the first days go smoothly,” he added.
HIO is also in continuous contact with pharmacies where most of the problems concerned those whose software had not been updated in time to be able to connect to the Gesy system.
However, this did not prevent a prescription from being filled.
“We are ready to enter this new era of healthcare provision in Cyprus, the era of Gesy, which Cypriot citizens have been waiting for years, is finally becoming a reality,” Tsinontides said.