Cyprus Mail
Cyprus

EAC: Electricity bill overcharging will be rectified

The electricity authority (EAC) on Monday reassured consumers that it would rectify the overcharging in some bills caused by a software technical problem.

The EAC’s spokesperson Christina Pavlidou told state broadcaster CyBC that the problem was observed in a small number of bills and was because the software system charged the consumers by estimation and not by the exact consumption.

Pavlidou urged consumers who feel they were charged more than they expected to call 1818 and ask for a review of their bill.

Where consumers have already paid their bills, their next bill will be adjusted accordingly.

 



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