Cyprus Mail

Consumer centre responded to more than 24,000 calls during Covid crisis

Most of the calls concerned issues related to flights

The European Consumer Centre (ECC) responded to more than 24,000 calls for help on the subject of the coronavirus by May 25, ECC Cyprus reported on Wednesday.

Some 45 per cent of the requests for information were about flight passenger rights, 21.19 per cent about tourist accommodation and 17 per concerned organised trips.

“However, Covid-19 has also affected current consumer legislation, as several member states have made national variations in key areas such as: air rights, organised travel, hotel reservations and car rental,” the announcement said.

In particular, these regulations give priority to the practice of handing out coupons instead of refunding money in cases of cancellation, resulting in many questions from consumers, the centre noted.

Related posts

Second comprising video of Turkish Cypriot politician released

Evie Andreou

Court rejects lawsuit related to 2013 banking crisis

Evie Andreou

Opposition pounces on president over name-and-shame EP resolution

Antigoni Pitta

News podcast: Parliament ponders changes to maternity leave

Rosie Charalambous

Two more arrested in connection with Azeri case

Gina Agapiou

Cyta says continues to include UK in EU roaming circle

Evie Andreou