Cyprus Mail

Consumer centre responded to more than 24,000 calls during Covid crisis

Most of the calls concerned issues related to flights

The European Consumer Centre (ECC) responded to more than 24,000 calls for help on the subject of the coronavirus by May 25, ECC Cyprus reported on Wednesday.

Some 45 per cent of the requests for information were about flight passenger rights, 21.19 per cent about tourist accommodation and 17 per concerned organised trips.

“However, Covid-19 has also affected current consumer legislation, as several member states have made national variations in key areas such as: air rights, organised travel, hotel reservations and car rental,” the announcement said.

In particular, these regulations give priority to the practice of handing out coupons instead of refunding money in cases of cancellation, resulting in many questions from consumers, the centre noted.

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