Cyprus Mail

Hellenic Bank launches initiatives to guide customers into online banking

Hellenic Bank announced on Friday the launch of an initiative called ‘Connect Corners’ through which they will try to get customers acquainted with online and digital banking in an effort to reduce queues at branches around Cyprus.

Specialised staff members at banks, called ‘Meeters-Greeters’ will be at the customers’ disposal to guide them through the transition and to explain the benefits of online and digital banking.

People will be able to sign up for the initiative and obtain a new debit card free charge that will be used to access the bank’s online services, namely the Web Banking and Hellenic Bank’s mobile app.

In addition to the free cash withdrawal, now available contactless at every branch of Hellenic Bank, customers who are not familiar with online banking will be taught by the ‘Meeters-Greeters’ how to deposit money or cheques, view their account balances, transfer money to their card-linked accounts, or request more information regarding their account without the need of coming to the bank in person.

The bank has come under some criticism from the pensioners’ union for axing its two mobile banking units due to cutbacks as a result of the pandemic. The union said the elderly were struggling with online banking.

Related posts

FM on two-day working visit to Israel as of Monday

Non-performing exposures rose in April

Katy Turner

Met service issues thunderstorm warning for Sunday (updated)

Staff Reporter

Coronavirus: Where to get tested on Sunday

George Psyllides

Coronavirus: More than 3,700 checks see 30 people, 12 businesses booked

George Psyllides

Coronavirus: Minister reiterates call for vaccination as almost 72% have had first dose

George Psyllides