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Analysts skeptical about Zoom after decreasing revenue growth


When stay-at-home favourite Zoom reports quarterly results on Monday, Wall Street will look for details on how the video conferencing platform plans to attract more users as its meteoric growth breaks to its slowest rate since going public.

Zoom’s revenue growth has been decelerating as the economy slowly reopens, users complain of “Zoom-fatigue” and as vaccinated people return to school and offices.

Wall Street analysts expect revenue to grow only 49 per cent in the to-be-reported quarter, compared with multiple-fold growth rates in the past year.

Zoom raked in millions of new users as the pandemic forced more people to work, study and communicate with friends and family remotely.

The company is now looking to win bigger contracts from businesses, an area dominated by rivals like Cisco (CSCO.O), Microsoft’s (MSFT.O) Teams and Salesforce’s (CRM.N) Slack.

“Long term, we expect Zoom will grow into a broader enterprise communication and collaboration platform,” said Rishi Jaluria, RBC Capital Markets analyst.


“The company’s ‘Act 2.0’ is Zoom Phone,” Piper Sandler analyst James Fish said. “We’re seeing a massive acceleration in on-premise to cloud-based voice solutions, which favours vendors like Zoom.”

Zoom Phone is a cloud-based phone system, which allows users to make calls across devices and help businesses manage activities like queuing and recording calls in-house. It has more than 400,000 customers.

Over the last two months, Zoom has said it would buy Kites GmbH, a firm that helps in real-time language translation and announced its largest deal – a $14.7 billion buyout of cloud-based call-centre software provider Five9 to double down on the service. read more

“The enterprise side of the market is only 15 per cent migrated to cloud phones,” says Needham analyst Ryan Koontz.

However, Zoom faces a two-pronged challenge with fierce competition from Cisco, Microsoft and Salesforce and the post-pandemic weakening in user traffic growth, although a hybrid working world is likely to keep demand up.


* Analysts estimate Zoom’s second-quarter revenue to grow 49 per cent to $991 million.

* Earnings per share is estimated at $1.16

* Its shares have gained ~1 per cent year-to-date, while the benchmark S&P 500 index (.SPX) has gained about 20 per cent

* The stock surged over 395 per cent in 2020


* Wall Street analysts are largely bullish, with 15 out of 28 rating the stock “buy” or higher, while 12 have a “hold” rating and one rates it as a “sell” or lower.

* The median price target is $429.50 versus the current price of $340.81

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