Cyprus Mail

No souvlakia for you, just a glitch, delivery service says of email flurry

Hundreds of users of popular food delivery application Foody received emails on Tuesday morning informing them of orders made on the platform that they had not placed themselves.

The emails sparked panic among customers, as many believed they were charged for orders they did not place.

The company’s press officer Yiorgos Thoma said no one was charged and the email blast was a technical mistake.

“We made the mistake during an audit and backup process. We have deactivated email sending of the audit and back-up systems and we have put mechanisms in place so this does not happen again,” Thoma told the Cyprus Mail.

The company also apologized in a statement on Facebook.

“We sincerely apologize for the inconvenience and the false alarm. No charge has been made and we did not send you souvlakia for breakfast,” the announcement said.

Thoma also confirmed there was no data leaks following the email burst.

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