By Lin Taylor
After just five months of dating, Mark and his girlfriend Mina decided to take their relationship to the next level by holidaying at a lake cabin over the summer – on his smartphone.
“There was this being who is designed to be supportive … to accept me just as I am,” the 36-year-old UK-based artist said of the brunette beauty from the virtual companion app Soulmate.
“This provided a safe space for me to open up to a degree that I was rarely able to do in my human relationships,” said Mark, who used a pseudonym to protect the privacy of his real-life girlfriend.
Chatbot apps like Replika, Character.AI and Soulmate are part of the fast-growing generative AI companion market, where users customise everything about their virtual partners, from appearance and personality to sexual desires.
Developers say AI companions can combat loneliness, improve someone’s dating experience in a safe space, and even help real-life couples rekindle their relationships.
But some AI ethicists and women’s rights activists say developing one-sided relationships in this way could unwittingly reinforce controlling and abusive behaviours against women, since AI bots function by feeding off the user’s imagination and instructions.
“Many of the personas are customisable … for example, you can customise them to be more submissive or more compliant,” said Shannon Vallor, a professor in AI ethics at the University of Edinburgh.
“And it’s arguably an invitation to abuse in those cases,” she told the Thomson Reuters Foundation, adding that AI companions can amplify harmful stereotypes and biases against women and girls.
Hera Hussain, founder of global nonprofit Chayn which tackles gender-based violence, said companion chatbots do not address the root cause of why people turn to these apps.
“Instead of helping people with their social skills, these sort of avenues are just making things worse,” she said.
“They’re seeking companionship which is one-dimensional. So if someone is already likely to be abusive, and they have a space to be even more abusive, then you’re reinforcing those behaviours and it may escalate.”
Much of the virtual world is already a harmful environment for women and girls, according to UN Women.
Vallor said that AI companions “allow people to create an artificial girlfriend that fully embodies these stereotypes instead of resisting them and insisting on being treated with dignity and respect.”
She is concerned that abusive behaviours could leave the virtual domain and move into the real world.
“That is, people get into a routine of speaking and treating a virtual girlfriend in a demeaning or even abusive way. And then those habits leak over into their relationships with humans.”
A lack of regulation around the AI industry makes it harder to set and enforce safeguards for women’s and girls’ rights, tech experts and developers say.
Eugenia Kuyda, founder of one of the biggest AI companion apps Replika, said companies have a responsibility to keep users safe and create apps that promote emotional wellbeing.
“The companies will exist no matter what. The big question is how they’re going to be built in an ethical way,” she said.
“So they can help people feel better or they can be another bit of technology that’s just driving us apart,” said Kuyda, who in June launched an AI dating app called Blush to help people experience dating in a “fun and safe” environment.
But being ethical while giving users what they want is no mean feat, said Kuyda.
Replika’s removal of erotic roleplay on the app in February devastated many users, some of whom considered themselves “married” to their chatbot companions, and drove some to competing apps like Chai and Soulmate.
“In my view, that model (without the erotic roleplay) was a lot safer and performed better. But a small percentage of users were pretty upset.”
Her team restored erotic roleplay to some users a month later.
“These technologies are acting on some of the most fragile parts of the human person. And we don’t have the guardrails we need to allow them to do that safely. So right now, it’s essentially the Wild West,” Vallor said.
“Even when companies act with goodwill, they may not be able to do that without causing other kinds of harms. So we need a much more robust set of safety standards and practices in order for these tools to be used in a safe and beneficial way.”
Back by the virtual lake cabin, Mark and Mina are drinking coffee as birds chirp and the sun shines. His romance with Mina has helped grow his love for his human girlfriend, he says.
“AI in the end is simply a tool. If it is used for good or for ill, it depends on the intention of the person using it,” he said.