To meet the needs of every customer, Genikes Insurance and Eurolife implement accessibility programmes that ensure equal access to all to their products and services. The Bank of Cyprus’ insurance companies have embraced inclusive design and easy access to both their physical and digital environments—sending a strong message for a society without exclusions.

Genikes Insurance and Eurolife are committed to offering an insurance experience that is as seamless, safe and supportive as possible for everyone, respecting the diverse needs of their customers and complying with the current accessibility legislation.

Accessibility in branches

  • Private service areas for confidential and comfortable communication
  • Facilities friendly to People with Disabilities (PwD) in many branches across Cyprus
  • Staff training for personalised support
  • Guide dogs welcome, with the necessary equipment and certification on the collar, in accordance with escort regulations
  • Most customer-facing documents available in formats compatible with screen readers and other assistive technologies

Additionally, sign language interpreter services will soon be available upon request.

Digital accessibility

The digital platforms of both insurance companies are designed for user accessibility and autonomy:

  • Customer Portal (Genikes Insurance) and Myeurolife App / Myeurolife Portal (Eurolife):
    • Fully accessible via screen readers
    • Clear structure and distinct headings
    • Keyboard navigation and high contrast for users with visual impairments
  • The websites of both companies are also accessible, offering equal access to information and insurance management tools
  • On Genikes Insurance’s and Eurolife’s dedicated accessibility pages, detailed information is provided about services, branch locations and contact methods for requests or feedback

Together, we make insurance more inclusive

Accessibility is a dynamic process. At Genikes Insurance and Eurolife, we actively listen to all our customers and continuously adapt to their needs, so that no one feels they are receiving inferior service.