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Pilakoutas Group offers car-shoppers Live Chat service

live chat

Thanks to its dedicated online Live Chat service, Pilakoutas Group now offers its clientele a unique, comprehensive opportunity to ask and learn everything regarding a vehicle for potential purchase, or about any other related topic.

By visiting, customers can chat with an operator, who will immediately respond to their questions. Customers may also request a catalogue at any time, or even schedule a test drive.

Pilakoutas Group is the first in the local automobile industry to offer digital communication and messaging via Live Chat, by which the customer can enjoy personalised support in real time, wherever he or she may be. The new service sets the standard for online customer service in the car industry for the entire range of the Group’s brands.

In line with the needs and trends of the digital transformation era, Pilakoutas Group has recently also launched the Virtual Tour service, offering clients a virtual visit to its showrooms, starting with the BMW showroom in Limassol. This allows users an innovative, realistic and interactive experience, with the feeling of being physically present in the virtual showroom.

The goal of the Group’s digital transformation strategy is to offer consumers more channels and opportunities for communication, and to adapt to changing buying trends and technological advances.

That said, the Group also recognises that showrooms are still at the heart of the sales process, with many customers preferring a personal touch and guidance at various stages of the purchasing timeline.

The opportunity for multiple communication channels (webchat, telephone, or email) enhance the viewing experience and are available to customers from 8am-12pm.

Learn more about vehicles offered by the Pilakoutas Group by clicking here.

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