Consumers protest authorities’ delay in probing complaints

The Cyprus Consumers Association has written to the permanent secretary of the energy ministry to protest delays by the consumer protection service in investigating two complaints submitted in May 2020.

They said that despite receiving assurances from the consumer protection service that it will carefully examine the complaints, 17 months later, the investigation is not yet complete.

“On September 2, 2021, they assured us that they are examining the complaints. The Cyprus Consumer Association does not accept their explanations. The investigation should have been completed in two months at the latest,” the NGO added.

And it speculated that the delay could be attributed either to the inadequacy of the consumer protection service or to ‘other interests’ obstructing the investigation.

“Whatever the reasons, we come to the conclusion that the consumer protection service is in breach of its obligations to consumers,” they concluded.