The malfunction of the national health system (Gesy) software is “a long-standing and unacceptable phenomenon”, the Medical Association said on Tuesday, adding that tweaks have proved to be “sloppy and inadequate”.

It said the problem was “structural” and required “strategic redesign”.

“The Pancyprian Medical Association calls on the Health Insurance Organisation to immediately proceed with serious, transparent and permanent solutions,” it added.

According to the association, the software system was the central axis of the functioning of Gesy.

“All those involved – providers, beneficiaries and the Health Insurance Organisation – depend on its unhindered operation. However, the system is experiencing constant technical failures, resulting in serious disruptions in the provision of health services and a huge inconvenience to doctors and patients,” it added.

On Monday, Gesy experienced significant software problems, either failing completely or causing delays, making it difficult to conduct medical procedures and register data during the outage.

The technical issues lasted approximately two hours before the system returned to full operation.

Software failures first appeared in October 2024.

In March this year, the House health committee was told the technical issues would take at least three months to fix.