Cyprus Mail
Cyprus

Government outlines when airline travellers can claim compensation

passengers at berlin brandenburg airport (ber), in schoenefeld near berlin

As chaos continues at airports around Europe, the Consumer Protection Service on Friday outlined travellers when they are able to claim compensation for delayed or cancelled flights.

Those who have booked a package holiday are entitled to a full refund if the flight is cancelled.

If the trip goes ahead but there is a long flight delay the traveller is entitled to an appropriate price reduction.

Where the traveller’s repatriation is affected, the organiser must assist them.

If it is impossible to guarantee the return or to pay the cost of accommodation, an equivalent category to that included in the package for a period of not more than three nights per traveller.

Meanwhile, travellers booking their own are entitled to a full refund or an alternative flight if the one booked is cancelled.

If the flight arrives more than three hours late the traveller is entitled to monetary compensation.

For more information call on 1429.

Related Posts

Contentious sex education law being referred back to parliament

Andria Kades

United by Sound is back with its winter edition

Eleni Philippou

Remand for woman caught trafficking cannabis

Staff Reporter

Voicing displeasure, unions and EAC workers announce ‘harsh measures’

Jonathan Shkurko

Anastasiades signs foreclosure law

Andria Kades

Anastasiades and Tatar have agreed to meet again

Gina Agapiou