European Central Bank staff are losing confidence in the institution’s leadership following the ECB’s failure to control inflation and a pay award that lagged the leap in prices, according to a survey by trade union IPSO.

The survey was organised in the context of a dispute between IPSO, which holds six out of nine seats on the ECB’s staff committee, and the ECB over pay and remote-working arrangements.

It is the first survey by IPSO to ask about trust in top management since Christine Lagarde took over as ECB President in late 2019.

An ECB spokesperson did not comment directly on IPSO’s findings when asked but pointed to a separate staff survey, run by the ECB itself last year, showing that 83 per cent of nearly 3,000 respondents were proud to work for the ECB and 72 per cent would recommend it.

Further surveys conducted by the ECB in 2020-21 also found that roughly 80 per cent of respondents were satisfied with health-and-safety measures taken in response to the coronavirus pandemic.

Results of IPSO’s survey were sent to ECB staff on Tuesday in an email, seen by Reuters.

They showed two-thirds of roughly 1,600 respondents said their trust in Lagarde and the rest of the six-member ECB board had been damaged by recent developments such as high inflation and a pay increase that did not match the rise in prices.

Asked how much trust they had in Lagarde and the board when it comes to leading and managing the ECB, the central bank for the 20 countries that use the euro, just under half of respondents said “moderate” (34.3 per cent) or “high” (14.6 per cent).

But over 40 per cent of respondents said they had “low” (28.6 per cent) or “no” (12 per cent) trust, while 10.5 per cent could not say.

“This is a serious concern for our institution, as no one can correctly lead an organisation without the trust of its workforce,” the union said in its email.

Lagarde, who is not an economist and had not been a central banker before joining the ECB, colourfully defended her board at an event with staff last month.

“If it wasn’t for them I’d be a sad, lonely cowgirl lost somewhere in the Pampa of monetary policy,” Lagarde said, according to a recording of the Dec. 19 town hall seen by Reuters.

The criticism by staff may sting because it relates to the core of the ECB’s mission – wages and inflation.

The ECB has been criticised by politicians, bankers and academics for initially underestimating a surge in the cost of living and then making up for it with large and painful increases in borrowing costs.

A similar IPSO survey of ECB staff, taken just before Lagarde’s predecessor Mario Draghi stepped down, showed 54.5 per cent of 735 respondents rated his presidency “very good” or “outstanding”, with support for his policy measures even higher.

However, a majority of respondents in the October 2019 survey also complained about a lack of transparency in recruitment and perceived favouritism under Draghi.

The latest survey showed 63 per cent of staff who responded were worried about the ECB’s ability to protect their purchasing power after being handed a pay increase of just 4 per cent last year – or roughly half the rise in consumer prices.

Lagarde and fellow board members have long worried about the risk of a potential “wage-price spiral”, where higher salaries feed into prices, which they argue would make it harder for the ECB to bring inflation back down to its 2 per cent target.

But IPSO said that concern is misplaced and workers should not be made to bear the brunt of the current bout in inflation.

“The ECB might be preaching lower real wages, but this is not our stance as your staff union,” it wrote in its message to ECB employees.