Committed to innovation and progress, and towards the continuous improvement of their offerings, Alphamega Hypermarkets recently launched the new and innovative Click & Collect service.
This new, ground-breaking service for Cypriot standards, allows shoppers to collect the products they have ordered via the Alphamega Hypermarkets e-store, free of charge, instead of using the company’s home delivery service. The Click & Collect service offers customers maximum convenience and speed, while allowing them to choose when to collect their groceries.
The process is simple and user-friendly. The customer first adds the groceries they would like to buy to their Alphamega e-store cart, then selects the Click & Collect service, booking their preferred collection slot. Thereafter, they can easily collect their groceries from the designated self-service lockers, located in the pick-up area, by using the access code sent to them after placing their order.
The Click & Collect service features lockers of three different temperatures, so that products are kept fresh and unaffected by weather conditions. There are lockers for frozen products, refrigerated goods and products kept at room temperature.
The Click & Collect service is currently available at the Acropolis and Polemidia Alphamega stores. The service is expected to expand to three more stores across Cyprus by the end of the year, while the chain’s longer-term goal is to gradually bring it to an even larger number of stores. For now, the service offers two collection slots and extended timeframes, to help accustom shoppers to the way the service works. The number of collection slots will increase in the coming period.
“Our long-standing goal is to offer customers, who have honoured us with their trust over the years, a pleasant and improved shopping experience, that focuses on the ever-changing needs of the modern consumer,” noted Alphamega Chief Information Officer, Andreas Demetriou.
“To this end, we are constantly expanding our range of services, while adopting innovative e-commerce practices,” he added. “Our new Click & Collect service is fully in line with this philosophy, while saving customers time, making the shopping experience we provide more enjoyable and tailored to their needs.
“We have worked tirelessly over the past few months to design and implement the Click & Collect service, and are confident that it will be embraced by the public.”