Cyprus Mail

Printing error leaves winning scratch-card holders without prize money (Updated)

Scratch-card lottery holders who thought they had won were up in arms on Wednesday after being told that they could not collect their winnings because there had been a mistake in the printing of the cards.
The cases concern ‘Standard’ scratch cards circulated last Friday giving players a chance to win up to €10,000.
But because of a printing mistake in the instructions, a lot of people thought they had won money but were then told they could not collect it.
People can win in two ways: by finding the same three symbols on the same horizontal line, or finding two identical symbols and the cherry symbol in the same horizontal row.
However, on last week’s cards the wording regarding the second instance was printed wrong. It said: “Find two identical symbols and the cherry symbol in any row and win double the prize for that row instantly.”
But the state lottery issued an announcement on Wednesday clarifying that if the cherry symbol was on a different line, the lottery did not win.
Reports said dozens of people were turned back when they went to claim their prize and many were now contemplating suing the state.
State broadcaster CyBC said they received calls from a number of people complaining that when they went to collect their winnings, they were told it was a printing error.
SigmaLive too, reported that it received more than 10 calls from people who believed they had won, some of them, thousands of euros. The station also reported that some of the complainants were told by employees of the state lottery service to throw the misprinted scratch cards away and urged them not to sue.
Several people have already hired lawyers to sue the government, the station reported.

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